Chapter Seven:

All About Operations

Operations is all about your internal processes! The customers only see the end result – but in order to ship your product or provide your quality service, everything internally must be in shipshape and running smoothly! In this Chapter, we will do the following:

  • Diagram the sales process from marketing lead to close
  • Develop a delivery dashboard
  • Identify all internal and external partners and their roles
  • Follow the money backwards through the sales process
  • Discuss “Crisis Management”

Are all your procedures documented? Or do you have to reinvent the wheel each time? Start talking with your BOMBA business owners, maybe some procedures can be shared…

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